Dolly’s Life of Many Colors Museum – Nashville, TN - Part-Time & Full-Time Hourly
About the Museum
Located in downtown Nashville inside Dolly Parton’s SongTeller Hotel, Dolly’s Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton—her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life. Spanning more than 20,000 square feet, the museum takes visitors behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly’s legacy.
Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.
Position Summary
Retail Hosts focus on delivering an engaging and service-driven experience within the museum’s retail spaces, helping guests extend their visit through meaningful purchases and interactions.
They create a welcoming, upbeat environment where hospitality and storytelling come together—ensuring every guest feels valued while contributing to a space that is safe, inclusive, and thoughtfully operated. Retail Hosts play an active role in supporting the financial success of the retail operation through thoughtful selling, product knowledge, and strong day-to-day execution.
What You’ll Do
Guest Welcome & Service
Greet guests warmly as they enter retail spaces
Create an inviting, approachable, and energetic environment
Assist guests with questions, product recommendations, and purchases
Sales & POS Transactions
Operate POS systems confidently for purchases, returns, and exchanges
Process guest purchases and ticket sales with accuracy and attention to detail
Handle cash and card transactions responsibly, maintaining register accuracy and following proper cash handling procedures
Contribute to sales performance through thoughtful selling, add-on recommendations, and connecting products to the guest experience
Support daily sales goals while balancing guest needs with the integrity of the brand
Demonstrate basic loss prevention awareness, recognizing unusual activity and escalating concerns as needed
Troubleshoot basic POS issues and follow escalation procedures when necessary
Product Storytelling
Help guests discover Dolly-inspired merchandise and souvenirs
Share product knowledge that connects back to Dolly’s story and brand
Create interactions that feel personal and memorable rather than transactional
Visual & Operational Excellence
Maintain clean, organized, and visually appealing retail spaces
Restock merchandise and support visual displays
Assist with opening and closing retail procedures
Events & Operational Support
Assist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programming
Support retail operations during event-driven and high-volume periods
Adapt quickly to changing needs while maintaining strong guest service and sales focus
Support other Guest Experience Team roles as needed to ensure a seamless overall operation
Care of Space
Maintain clean, organized, and guest-ready retail environments at all times
Support light custodial tasks such as tidying, restocking, and addressing minor clean-up needs on the sales floor and in back-of-house areas
Take shared responsibility for the overall presentation and care of retail spaces
What Makes a Great Host
We’re looking for people who naturally bring warmth, kindness, and a sense of fun to their work.
Ideal candidates:
Enjoy connecting with people from around the world
Are energized by creating memorable guest experiences
Take pride in representing Dolly’s values of generosity, authenticity, and positivity
Help create an environment where every guest feels safe, welcomed, and included
Are thoughtful and balanced in how they support both guests and the financial success of the business
Communicate clearly and kindly with guests and teammates
Qualifications
Previous customer service or retail experience preferred
Strong interpersonal and communication skills
Comfortable working in a fast-paced, guest-focused environment
Ability to stand and move for extended periods
Ability to lift and carry merchandise (up to 40 lbs) and work in both sales floor and stockroom environments
Availability for weekends, holidays, and special events, including evenings as needed, especially during peak tourism periods.
Why Join Us
Working at Dolly’s Life of Many Colors Museum means helping bring an extraordinary story to life for visitors from around the world. Every day is an opportunity to share joy, inspire curiosity, and make someone’s visit unforgettable.
If you believe in treating people with kindness, celebrating creativity, and spreading a little sparkle wherever you go—you’ll fit right in.
A Shared Purpose
Whether in the galleries or in retail, every Host is part of the same story. We meet our guests at different moments in their visit—but we share one purpose:
We inspire joy by bringing Dolly’s genuine spirit to everyone.
